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Losses loom longer than gains: Modeling the impact of service crises on perceived service quality over time
(American Marketing Association, 2015-10)
Service providers sometimes face mass service failures. These problems occur across service industries, ranging from severe Internet outages to major delays for airlines or trains. The literature has not yet addressed the ...
Report from the 2018 Academic Development Symposium: Connecting and Staying Connected
(Higher Education Research and Development Society of Australasia New Zealand Branch, 2018-11-01)
An investigation of induction policies for university teachers: (re)valuing staff and cultural diversity
(Higher Education Research and Development Society of Australasia, 2018)
In an increasingly globalised, neo-liberal, Higher Education (HE) sector, emphasis has been placed on responding to the complex needs of international students, even before their enrolment. In New Zealand, this group ...
Comment on: Cross-border portfolios: assets, liabilities and wealth transfers
(Bank of International Settlements, 2015-11-01)