| dc.contributor.author | Brooker, Jane | |
| dc.date.accessioned | 2008-01-31T01:31:43Z | |
| dc.date.accessioned | 2016-03-06T22:22:48Z | |
| dc.date.accessioned | 2016-03-24T00:09:15Z | |
| dc.date.available | 2008-01-31T01:31:43Z | |
| dc.date.available | 2016-03-06T22:22:48Z | |
| dc.date.available | 2016-03-24T00:09:15Z | |
| dc.date.issued | 2008-01-31T01:31:43Z | |
| dc.identifier.citation | Brooker, J. Why good service isn't good enough : UCOL Library's pledge to provide excellence in customer service. Paper presented at Oceans of Opportunities: Library and Information Association of New Zealand Aotearoa 2003 Conference, 7 – 10 October 2003 Napier, New Zealand. | |
| dc.identifier.uri | http://hdl.handle.net/10179/7632 | |
| dc.description | Paper presented at Oceans of Opportunities: Library and Information Association of New Zealand Aotearoa 2003 Conference, 7 – 10 October 2003 Napier, New Zealand | en_US |
| dc.description.abstract | As part of a staff-development initiative the Library staff decided to develop a customer services commitment.Jo Heslop from Impact Training facilitated a one-day workshop in January 1998, which all Library staff attended.Using a customer services document developed by a United States tertiary library, Manawatu Polytechnic Library staff (as we were then) wrote a customer services standards document, along with a service pledge. This commitment to customer service remains as our chief focus and is the foundation on which our work is based. | en_US |
| dc.subject | Customer service | en_US |
| dc.subject.other | Fields of Research::350000 Commerce, Management, Tourism and Services::350600 Services | en_US |
| dc.title | Why good service isn't good enough : UCOL Library's pledge to provide excellence in customer service | en_US |
| dc.identifier.harvested | Massey_Dark | |
| dc.identifier.harvested | Massey_Dark | |
